Well it’s time to thank Vistaprint today. As many of you know, I am very much a perfectionist. Rather than make handmade cards to give to people with my Blog and JustGiving links, I decided that having Vistaprint make them for me would make them look a lot more professional. (I checked with Tracey at HF that I could use the Hearing Fund logo). Anyway, in setting up my design I couldn’t centre everything as exactly as I would like. When I called the free phone Help number this morning, a young girl there corrected everything within 30 seconds. When I asked if there was a possibility I could be charged less because it was obviously for a charity, she said ‘Yes Madam, I will put those through for you.’ I didn’t realise what she meant till I checked my order online, only to find that there is no charge at all for them, not even for delivery!! How kind.
I have had a similar experience with Speedo when it comes to customer care. I bought a new swimming costume online in September. It is the most comfortable swimwear I have ever had and perfect for the amount of time I spend in the water. However, I noticed a month ago that the fabric was thinning in several places, which was surprising, considering I had been meticulous about rinsing it in cold water after each swim, and using the warmth of the airing cupboard to dry it out. I felt I had looked after it with great care. When I contacted Speedo Customer Services, Michelle could not have been more helpful. She understood my need to have a replacement urgently, considering I swim almost every day and she sent me a new one on Next Day delivery at no charge. On returning my thinning one, a refund was arranged immediately. I must admit, I love the quality of everything I use from Speedo…. my costume, goggles, aqua gloves, and also a new swimming cap. And then of course there’s my Speedo Misfit Shine. It has been suggested that I ought to contact their Public Relations Office and let them know I’m a walking/blogging/swimming Speedo advert!! 🙂